Privacy Policy

App: Woola | Entity: Woola Team
Effective Date: January 5, 2026

Welcome to Woola ("we," "our," or "us"). Woola is a video community created for cosplay lovers. We are committed to protecting your privacy and ensuring your personal data is handled safely and responsibly.

1. Information We Collect

1.1 Information You Provide

Account Information: Name, Username, and Email address.
Customer Support: Content provided when contacting support.
User Content: Cosplay videos, comments, and messages you create or upload.

1.2 Information Automatically Collected

Device Information: Device model, OS version, and unique identifiers.
Usage Statistics: How you interact with the app to help us improve features.
Crash Logs: Error reports for debugging purposes.
Location Data: Precise or approximate location (only with your explicit permission).

1.3 Cookies

We use Cookies and similar technologies (which may include Web Beacons) primarily for login authentication and storing your user preferences.

2. Face Data and Photos Policy

We strictly limit the use of face data:

No Biometrics: We do NOT use face recognition to identify individuals or collect biometric data.
One-Time Processing: Photo/video data is processed instantly to generate the requested effect and then discarded from memory.
Storage: Generated content is stored locally on your device by default. We delete raw input data immediately after processing.
No Training: We do NOT use your photos or face data to train AI models or for marketing/advertising purposes.

3. How We Use Your Information

We use your data for the following purposes:

To provide, maintain, and manage the App services.
To personalize your experience and suggested content.
To improve App functionality, security, and fix bugs.
To provide customer support.
To comply with legal obligations.

We do NOT sell your personal information.

4. Data Sharing and Disclosure

We share data only when necessary:

Consent: With your explicit agreement.
Service Providers: With trusted third parties processing data on our behalf under strict confidentiality.
Legal: When required by law or to protect rights and safety.
Cross-Border Transfer: We use Standard Contractual Clauses (SCCs) for international transfers to ensure security.

5. Data Retention

Account Data: Retained while your account is active.
Deletion: Data is deleted or anonymized within 30 days of account deletion request.
Usage Data: Retained for up to 12 months.
Support Data: Retained for 6 months.

6. Security

We employ encryption (in transit and at rest), strict access controls, regular audits, and backups to protect your data.

7. Your Rights

You have the right to access, correct, delete, limit processing of your data, or withdraw consent. We will respond to requests within 5 business days.

To exercise these rights, email us at: shawanakamran722@outlook.com

8. Children's Privacy

Woola is intended for users aged 17+. We do not knowingly collect information from children under 17.

9. Contact Us

For any privacy-related questions:

Woola Team
Email: shawanakamran722@outlook.com